Attic AI Knowledge Base Service

Turn scattered docs into an always‑on assistant for your team and customers.

Book a 20‑minute walkthrough
Download the feature checklist (PDF)

What it is (in plain English)

A single, secure place where your company knowledge lives—policies, how‑tos, FAQs, SOPs, and playbooks—connected to a smart assistant your team can ask in chat or by voice. It’s like giving your business a reliable “company brain” that answers accurately, 24/7.

Who it helps

  • Leaders: Faster decisions, fewer bottlenecks, visibility into what people ask most.
  • Employees: Instant answers to everyday questions; less time hunting through folders.
  • Customers: Consistent, up‑to‑date replies across web, chat, or phone.

Key benefits

  • One source of truth: Google Drive, Notion, PDFs, emails, and CRM knowledge pulled into one hub.
  • Ask in natural language: Type or speak a question; get a verified answer with links to the source.
  • Built‑in access control: Right people, right content; private areas for HR, Ops, and more.
  • Always current: New files and policy updates sync automatically.
  • See what’s missing: A dashboard shows common questions and gaps so you can improve docs and training.

Popular use cases

  • Internal help for HR, onboarding, SOPs, compliance.
  • Customer‑facing support (website assistant, help desk, or voice agent).
  • Leadership “quick briefings” on policies, metrics, and playbooks.
  • Training and enablement for remote or fast‑growing teams.
  • Foundation layer for future automations and AI tools.

How it works (6 simple steps)

  1. Collect – We import the files and knowledge sources you choose.
  2. Organise – We clean, tag, and structure information for reliable search.
  3. Connect – We attach a friendly chat or voice interface your team can use anywhere.
  4. Review – You approve answers and set guardrails (what’s in/out of scope).
  5. Launch – Switch on internal or customer access with role‑based permissions.
  6. Improve – Usage analytics reveal gaps; we update content on a regular cadence.

What’s included

  • Central knowledge hub (with connectors for your common tools)
  • AI search + chat interface (web widget or internal portal)
  • Role‑based permissions and content groups
  • Auto‑sync for new/updated files
  • Usage analytics dashboard (questions asked, topics missed)
  • Governance guide (accuracy checks, update cadence, content owners)

Safety, privacy, and control

  • Your data stays in your approved tools with access logging.
  • GDPR‑ready setup and encryption.
  • Human review for sensitive answers; clear audit trails.
  • Configurable retention and redaction rules.

FAQs

Is this just a document library?
No. It’s an intelligent system that can answer questions, cite sources, and learn from updates.

Can we control who sees what?
Yes—role‑based permissions by department or team.

Will it work with our current tools?
We connect to common platforms like Google Drive, Notion, email, and CRM systems.

Can it work with a voice agent?
Yes—optional voice integration for inbound or outbound support.

How do we keep it accurate?
We set an update schedule, enable auto‑sync, and review analytics to close any gaps.

Next steps

  • See it in action: Book a 20‑minute walkthrough.
  • Get the checklist: Download our setup guide and governance template.

Want us to build it for you end‑to‑end? Ask about our fixed‑scope implementation plan and success metrics.